Privacy Policy

What We Collect

Personal details you give us: your name, email, telephone number, property address, and a description of the subsidence issue affecting your property.

Information gathered through the website: your IP address, type of device, browser version, pages you visit, and timestamps.

Purposes

The information we collect serves the following purposes: delivering our referral service by connecting you with subsidence experts across Hertfordshire, responding to your enquiry and keeping you updated, operating and enhancing our website, and meeting legal requirements.

Who Receives Your Information

• We share your enquiry data with subsidence professionals in our network so they can assess your situation and make contact.
• Our website service providers (hosting, maintenance, analytics) may process data on our behalf.
• We may be required to share data with legal or regulatory authorities.
• We do not sell, trade, or lease your personal data.

Lawful Processing

Under the UK GDPR, the lawful basis for our processing activities is legitimate interests — namely, running a referral service for subsidence-affected properties. Consent is obtained separately for any marketing communications.

About Cookies

Cookies are small files placed on your device. We use them for website functionality and to analyse visitor traffic. You can control cookie use through your browser settings.

Retention Policy

We hold personal data for up to two years after your most recent interaction with us. Once this period expires, your data is erased securely.

Your Data Protection Rights

You are entitled to:

• Access the personal data we process about you
• Request that inaccuracies be corrected
• Request deletion of your data
• Object to or restrict our processing
• Request your data in a standard digital format

To exercise your rights, contact us using the details on our website.

Safeguards

We have put in place technical and organisational measures designed to protect your personal information from loss, misuse, and unauthorised access.

Under-18s

We do not provide services to or knowingly collect data from individuals under 18.

Policy Changes

Hertfordshire Subsidence may modify this policy at any time. Changes will be posted here.